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OCS Interim Leadership Case Study
Dominic Proctor • March 20, 2019
OCS Interim Leadership Case Study
THE CLIENT
OCS is one of the world’s foremost support services and FM companies. Headquarters in the UK and privately owned, with gross revenue of £1.0 billion and a workforce of 89,000 people worldwide. OCS Aviation division supplied Soft FM, laundry and product refurbishment services to major airlines operators from hub locations on Heathrow, Gatwick, and Manchester.
- Provide project management excellence through a period of significant capex upgrade whilst the Aviation Laundry division provided continuity of service to all customers.
- Review Process Manufacturing operation and identify opportunities to improve efficiency by implementing Operational Excellence concept.
- A Major customer had raised formal improvement notice which presented a real risk of 25% of divisions revenue being lost.
- Coach leadership team and ascertain suitability for succession planning
- Established a positive relationship with all key internal and external stakeholders.
- Developed Project Strategy which addressed matters such as risk mitigation, key milestones and scope creep.
- A strategic operational excellence roadmap was developed encompassing lean techniques such as Value Stream Mapping, Seven Wastes, Short Interval Control and 5S utilising “Pull” principle.
- Coached team in Operational and Customer excellence.
- Devised and Implemented Operational Balance Scorecard KPIs.
- Developed succession planning and operational structure for Laundry Aviation Division.
- £2M Major Capex project delivered on time without causing any disruption to service levels.
- Operational Excellence strategy successfully implemented resulting in processing capacity being increased by 58%
- Improved production demand forecasting, output performance and productivity levels.
- Dramatically restructured operation from three shifts to two with a 30% reduction in operational headcount being achieved.
- Total clarity for the operational team on their personal objectives.
- Improved service delivery against measured SLA’s and KPI’s resulting in major customers renewing their contracts.
- Personal development for the operational management team, resulting in an internal candidate being appointed into the Operational Director role.
Bio
Dominic Proctor is the Managing Director of Matrix which provide Interim Management or Consultancy project support for Industrial Manufacturing and Logistics organisations looking to achieve breakthrough growth for their businesses through the development of Operational Excellence model which delivers transformational change. Dominic has 30 years of supply chain and operational leadership experience in Industrial Manufacturing (Berendsen & Johnson Service Group) and Wholesale Distribution (Bunzl & Rexel), he is passionate about supporting organisations to achieve Supply Chain Excellence which is achieved through a collaborative leadership style and a continual pursuit to achieve excellence. If you like to discuss a potential Supply Chain or Operational Efficiency Improvement project then you can contact Dominic for an informal discussion at dominic.proctor@matrix.org.uk.